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FREQUENTLY ASKED QUESTIONS

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General Questions

Is there a dress code?

While there is no dress code in effect at any of the theatres most people do tend to dress in business casual attire.


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Where are the shows playing and how do I get there?

Our upcoming shows will be playing at the following venues:

Avenue Q will be playing at The Elgin Theatres, located at 189 Yonge St. (East side of Yonge, north of Queen St.)

Jersey Boys will be playing at the Toronto Centre for the Arts, located at 5040 Yonge St. (West side of Yonge, just north of Sheppard Ave.)

Happy Days, Anne of Green Gables and Dr. Seuss' How The Grinch Stole Christmas! The Musical venues to be announced.

Directions:

  • Elgin/Winter Garden Theatres:

    By TTC: Subway to Queen Station. Exit to street. The theatre is on the east side of Yonge Street at Queen St.

    By Car: QEW or 401 to Yonge St. Proceed north or south on Yonge to Queen.

  • Toronto Centre for the Arts:

    By TTC: Subway to North York Centre Station. Walk one block south to North York Boulevard and proceed right.

    By Car: 401 to Yonge Street, proceed north on Yonge to North York Boulevard and turn left.


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Where can I park?

For The Elgin and Winter Garden Theatres, parking can be found at the Eaton Centre.
For the Toronto Centre for the Arts, there are several lots within a five minute walk.

Outdoor Lots: Surface lots are located east of Yonge St. at North York Boulevard, within two blocks.

Indoor Lots: The Beecroft garage is located one block south of the theatre at 95 Beecroft Rd. The North York City Centre Mall garage is located one block north of the theatre. Enter from Park Home Ave. or Beecroft Rd. There is also underground parking in the Transamerica Building, off of North York Blvd.


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Are the theatres wheelchair accessible?

The Toronto Centre for the Arts is fully accessible and offers seating on both the main floor and balcony. The Elgin and Winter Garden Theatres offer accessible washrooms and seating on the main floor, but not the balcony.


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What are the running times for the shows?

The running times are as follows:

  • Avenue Q
    2 hr 5 min with 15 minute intermission
  • Jersey Boys
    2 hr 30 min with 15 min intermission

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Will latecomers be admitted?

Late comers will only be admitted during an appropriate break in the performance.


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What is the policy regarding children?

Age appropriateness varies for each show however every person, no matter what the age, requires a ticket.


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Do I have to pick up the tickets myself?

When picking up pre-purchased tickets, the credit card holder must be present to sign for the tickets. If you have any further questions, please email us at customerservice@dancaptickets.com


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What are the best seats?

This is a very personal decision, and opinions vary wildly from individual to individual. In addition, each show is unique and every theatre has it's own characteristics. For these reasons, the staff in our CAP Centre is uniquely qualified to help you put together the theatre experience that is right for you. Call us directly at 416-644-3665 or 1-866-950-7469 for personal service the Dancap Way!


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I am hearing-impaired. Do your theatres offer amplification?

All of the theatres in which our shows are playing are equipped with headsets to assist hearing-impaired audience members enjoy the experience to the fullest. These are available directly from guest services at the theatre on the evening of the show on a first-come, first-served basis. For more information, please direct inquiries to any member of the box-office or ushering staff, or to Dancap Representatives at the theatre. A small, refundable deposit may be required.


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What is JERSEY BOYS about?

JERSEY BOYS is the story of Frankie Valli and The Four Seasons: Frankie Valli, Bob Gaudio, Tommy DeVito and Nick Massi. This is the story of how a group of blue-collar boys from the wrong side of the tracks became one of the biggest American pop music sensations of all time. They wrote their own songs, invented their own sounds and sold 175 million records worldwide - all before they were thirty. The musical features such Four Seasons' hits as "Big Girls Don't Cry," "Sherry," "Walk Like A Man," "December, 1963" and "Can't Take My Eyes Off You."

JERSEY BOYS is directed by Tony Award®-winner Des McAnuff (700 Sundays, The Who's Tommy, Big River), with book by Academy Award®-winner Marshall Brickman ("Annie Hall," "The Tonight Show") & Rick Elice (Double Double), music by Bob Gaudio (founding member of The Four Seasons), lyrics by Bob Crewe (writer/producer for The Four Seasons) and choreography by Sergio Trujillo (All Shook Up).


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What is the running time of JERSEY BOYS?

ACT 1: 1 hour 15 minutes
Intermission: 15 minutes
ACT 2: 1 hour 5 minutes
Total Running Time: 2 hours 35 minutes


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For what age group is JERSEY BOYS appropriate?

JERSEY BOYS contains smoke, gun shots, strobe lights, profane "authentic Jersey language" and is not recommended for children under the age of 12. The show has a 2 hour and 35 minute running time (including intermission). We do encourage patrons to use these notes as deciding factors for the enjoyment of the performance for themselves, their children and other patrons.


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What is the official website for JERSEY BOYS tour?


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Is there a cast album available for JERSEY BOYS?

The Original Cast Recording of JERSEY BOYS is available on Rhino records and is available at any music store. You can also visit www.JerseyBoysInfo.com to hear selections of the score. The Original Cast Recording was produced by Bob Gaudio - a founding member of The Four Seasons.


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Has JERSEY BOYS won any industry awards?

JERSEY BOYS is Broadway's biggest success story! It won the 2006 Tony Awards® for BEST MUSICAL, BEST ACTOR IN A MUSICAL (John Lloyd Young), BEST FEATURED ACTOR IN A MUSICAL (Christian Hoff), BEST LIGHTING DESIGN IN A MUSICAL (Howell Binkley); the 2006 Theatre World Award (John Lloyd Young); the 2006 Drama Desk Awards for OUTSTANDING ACTOR IN A MUSICAL (John Lloyd Young); OUTSTANDING SOUND DESIGN (Steve Canyon Kennedy); the for OUTSTANDING BROADWAY MUSICAL; the 2006 Drama League Award for DISTINGUISHED PRODUCTION OF A MUSICAL; and the 2006 Grammy® for Best Musical Show Album.


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Dancap Website Questions

I can't get the video or audio on your site to play. Is this a firewall problem?

Audio and video delivery on dancaptickets.com is conveyed using Flash technology. If you are experiencing a problem receiving flash content, first check to see if you have Adobe's Flash Player installed on your system by visiting:

http://www.adobe.com/go/getflashplayer

Adobe provides support for both Flash and Shockwave players. The minimum system requirements are as follows:

Windows® Macintosh Linux®
Intel® Pentium® II 450MHz or faster processor (or equivalent) PowerPC® G3 500MHz or faster processor

Intel Core™ Duo 1.33GHz or faster processor
Modern processor (800MHz or faster)
128MB of RAM 128MB of RAM 512MB of RAM, 128MB of graphics memory


If you suspect a firewall issue, contact your system administrator, or consult the help documentation for your firewall.


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Do I need to have 'cookies' turned on when I visit dancptickets.com?

Yes. In order to get the most out of the material offered on dancptickets.com, your browser needs to have cookies enabled. Cookies may be enabled/disabled via your browser security settings.


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How do I clear the cache on my browser?

As you view web pages, your browser stores the pages and content on your computer in a temporary location called the 'cache'. Browsers can retrieve web pages from the cache faster than getting them from the web, so the cache is a good time-saving device for pages you return to repeatedly. If you’re viewing a webpage that’s frequently updated, you may want to empty the cache to force the browser to retrieve the latest version, rather than viewing the local cached version.

Please choose the instructions for the browser you use below:

Microsoft Internet Explorer 5.0 + : To clear the cache in IE, you must use the 'Internet Options' menu which can be accessed by clicking once on the 'View' selection found across the top of the IE browser between the 'Edit' and 'Go' drop down menus. Click once on the 'Internet Options' selection to display the menu.

By using the tab menus at the top, select the tab titled 'General Options'. Click once on the 'Delete Files' button. You will be prompted with a pop-up box that asks if you wish to delete all temporary Internet files. Click 'OK'. You have successfully cleared your cache.

Netscape 4.0 + : To access the cache menu, click on 'Edit' on the top tool bar. Move your cursor down to the selection marked 'Preferences' and select 'Network Preferences'. A menu with several selections will appear. Double click on the 'Category' marked 'Advanced', which will in turn display several options, one being for cache. Select the 'Cache' option and click on both buttons, 'Disk Cache' and 'Memory Cache'. Make certain you click 'OK' when Netscape prompts you with a message asking you if you want to remove disk/memory cache files. After you clear both disk and memory caches you can exit the 'Preferences' menu.

To place Netscape in a mode that will force each page to download upon view, select 'Verify Documents Every Time' in Cache and Network Preferences. Please note that this may affect your navigation speed.

Firefox 2.0.0.4 + : To clear the cache, select 'Tools' from the menu, then 'Clear Private Data'. Ensure the checkbox 'cache' is selected, then click the 'Clear Private Data' button to clear the cache.

Safari 2.0.0.4 + : To clear the cache in Safari, click the 'Safari' menu option, and then click 'Empty cache'.


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I am having problems connecting to one of your pages. When I do my computer locks up. What's going on?

There are several possibilities:

A browser error may have occurred. If this is the case, close the browser, reopen it, and try again. If other people can access the site, it may be a problem with your web page cache. Clear your cache and then try reloading the site again. For instructions on how to clear your cache, see How do I clear the cache on my browser? Your ISP (Internet Service Provider) may have a problem with their servers. Try accessing other pages, and if the problem persists, contact your ISP or System Administrator.

If your computer is older or poorly maintained you will definitely experience performance issues:

  • Your computer may not have adequate processing power
  • Your computer may not have enough free RAM (Internal Memory)
  • There may be a hardware conflict on your system
  • You may have too many foreground/background processes active leaving little free resources
  • Your network connection may be experiencing delays, lag or other connectivity issues, or may be unsuitable to keep up with rich media content
  • Your computer may be infected with a virus, trojan horse, worm or spyware


In the extremely rare case that the server generating our pages goes down please be patient. We have system administrators on call at all times to resolve problems such as these.


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Why do web pages not fit on my screen?

If you are experiencing problems viewing the dancptickets.com website within your screen and you must scroll left and right, please follow these instructions to increase your screen resolution.

For PC users:

1) Go to Desktop
2) Right click on your mouse
3) Click on Properties
4) Click on the Settings tab
5) Go to "Desktop Area" and move the slide to 1024x768 pixels (or higher/more)

For MAC users:

1) From the application menu, choose Preferences.
2) Open System Preferences and click Displays to display its preferences.
3) Click the Display tab; your display's supported resolution settings are listed in the Resolutions pane, from the smallest to the largest size dimensions.
4) Select any of the dimensions to change the resolution. A smaller resolution gives you less desktop space to display windows and interfaces, but these elements also appear larger.

A larger resolution maximizes your screen space, letting you see more of a photo or document, and can help you manage applications whose interface elements span multiple windows. Dancptickets.com is best viewed with the resolution size of 1024x768 pixels or greater. This is the standard that most sites use.


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I'm visually impaired. How can I access the Dancap Productions web site?

Accessibility to people with differing abilities is important to Dancap Productions. For more information on how to adjust your computer and your browser to suit your specific needs, visit the Microsoft Accessibility site (www.microsoft.com/enable) or Apple's Disability Resources site (www.apple.com/accessibility).


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