Frequently Asked Questions

The Toronto Centre for the Arts and The Four Seasons Centre for the Performing Arts are equipped with headsets to assist hearing-impaired audience members enjoy the experience to the fullest. These are available directly from guest services at the theatre on the evening of the show on a first-come, first-served basis. For more information, please direct inquiries to any member of the box-office or ushering staff, or to Dancap Representatives at the theatre. A small, refundable deposit may be required.

The Toronto Centre for the Arts is fully accessible and offers seating on both the main floor and balcony. The Four Seasons Centre for the Arts is fully accessible and offers seating on all levels (excluding Ring 5).

Dancap Productions has teamed up with various restaurants in the vicinity of the theatre(s) who offer Dancap Subscribers a discount on their food bill. See a list of partner restaurants on dancaptickets.com.

Dancap Hotel Partners can be found on our Hotel Partners page.

There are a limited number of wheelchairs available at both the Toronto Centre for the Arts and The Four Seasons Centre for the Performing Arts. These wheelchairs can be booked on a first come first serve basis as soon as the theatre doors open 45 minutes before a performance.

The Dancap Points Program is no longer available; however for customers who still have Dancap points, they can use them for future purchases with Dancap Productions.
To find out if you have any Dancap points in your account, please call our CAP Centre at 416-644-3665 or 1-866-950-7469 to speak with a representative.

Dancap is happy to offer a discounted rate where applicable to guests with special needs.
Please call our CAP Centre at 416-644-3665 for further information.

Dancap used to have membership levels, where each level was associated with different benefits.
Moving forward, only Dancap subscribers can access these benefits. For more information on subscriber benefits, please visit:
http://www.dancaptickets.com/pages/subscriptions

Dancap is happy to exchange your tickets and will work with you to select a convenient new performance time for the same production.  Just give us a call atleast 48 hours prior to your showtime and we will make the necessary arrangements. There is a $10.00 exchange fee per ticket, unless you are a Dancap Subscriber.  Dancap Subscribers receive complimenatray ticket exchanges.

If you have purchased a dinner theatre package with Dancap Catering, reservations are immediately made for you.  If you have purchased a dinner theatre package with a Dancap Restaurant Partner, it is recommended that you call and make a reservation at the restaurant of your choice.

This is a very personal decision, and opinions vary wildly from individual to individual. In addition, each show is unique and every theatre has its own characteristics. For these reasons, the staff in our CAP Centre is uniquely qualified to help you put together the theatre experience that is right for you. Call us directly at 416-644-3665 or 1-866-950-7469 for personal service the Dancap Way!

Late comers will only be admitted during an appropriate break in the performance.

Our 2011 Subscription Series features
SOUTH PACIFIC, 9 TO 5: THE MUSICAL, NEXT TO NORMAL,
COME FLY AWAY, THE ADDAMS FAMILY and MEMPHIS.

For more information on venues, show dates and seating charts, please click here for more information.

As you view web pages, your browser stores the pages and content on your computer in a temporary location called the 'cache'. Browsers can retrieve web pages from the cache faster than getting them from the web, so the cache is a good time-saving device for pages you return to repeatedly. If you’re viewing a webpage that’s frequently updated, you may want to empty the cache to force the browser to retrieve the latest version, rather than viewing the local cached version.

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Microsoft Internet Explorer 5.0 + : To clear the cache in IE, you must use the 'Internet Options' menu which can be accessed by clicking once on the 'View' selection found across the top of the IE browser between the 'Edit' and 'Go' drop down menus. Click once on the 'Internet Options' selection to display the menu.

By using the tab menus at the top, select the tab titled 'General Options'. Click once on the 'Delete Files' button. You will be prompted with a pop-up box that asks if you wish to delete all temporary Internet files. Click 'OK'. You have successfully cleared your cache.

Netscape 4.0 + : To access the cache menu, click on 'Edit' on the top tool bar. Move your cursor down to the selection marked 'Preferences' and select 'Network Preferences'. A menu with several selections will appear. Double click on the 'Category' marked 'Advanced', which will in turn display several options, one being for cache. Select the 'Cache' option and click on both buttons, 'Disk Cache' and 'Memory Cache'. Make certain you click 'OK' when Netscape prompts you with a message asking you if you want to remove disk/memory cache files. After you clear both disk and memory caches you can exit the 'Preferences' menu.

To place Netscape in a mode that will force each page to download upon view, select 'Verify Documents Every Time' in Cache and Network Preferences. Please note that this may affect your navigation speed.

Firefox 2.0.0.4 + : To clear the cache, select 'Tools' from the menu, then 'Clear Private Data'. Ensure the checkbox 'cache' is selected, then click the 'Clear Private Data' button to clear the cache.

Safari 2.0.0.4 + : To clear the cache in Safari, click the 'Safari' menu option, and then click 'Empty cache'.

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A larger resolution maximizes your screen space, letting you see more of a photo or document, and can help you manage applications whose interface elements span multiple windows. Dancptickets.com is best viewed with the resolution size of 1024x768 pixels or greater. This is the standard that most sites use.